Job Details
Solution Analyst I (Weekend Shift)
**Job Description:**
**This is a Weekend Shift:**
**Friday-Sunday 6:00 am- 6:00 pm**
****Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.**
_The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One._
**Duties and Responsibilities**
+ Provide day-to-day and on-call second and third tier end user application support
+ Manage SLA's and ensure operations is supported via Service Now ticketing system
+ Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction
+ Prepare accurate and detailed requirement specification documents and functional technical specification documents
+ Understand the relationship between functional and technical requirements
+ Identify the current - future- state business processes
+ Provide a technical development support for development and system configurations and automation requirements
+ Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions
+ Coordinate with business users to identify functional cases and establish test scenarios and results
+ Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality
**Education and Experience Requirements**
+ Requires education equivalent to four years of high school OR 2 year IT degree preferred
+ ITIL Certification Preferred
+ 2+ years of work experience in business analysis or an IT related position
+ Exposure to IT business applications and methodologies required
+ Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications
+ Strong math and analytical skills
+ Experience in writing SQL queries
+ Knowledge of warehouse management systems; High Jump experience a plus
+ Working knowledge in MS Office
+ Knowledge of radio frequency scanning process and devices
+ Excellent communication skills
+ Computer skills
**Qualifications / Preferred Qualifications**
+ Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements
+ Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders
+ Demonstrate knowledge of project management skills including planning, scheduling and execution
+ Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs
+ Ability to gather business requirements, process flows, and use case scenarios
+ Make recommendations for process improvements, documentation standards, procedures, and / or guidelines
+ Strong verbal and written communication skills across functional audiences with different backgrounds
+ Strong SQL Skills
_Milwaukee Tool is an equal opportunity employer._
**This is a Weekend Shift:**
**Friday-Sunday 6:00 am- 6:00 pm**
****Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.**
_The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One._
**Duties and Responsibilities**
+ Provide day-to-day and on-call second and third tier end user application support
+ Manage SLA's and ensure operations is supported via Service Now ticketing system
+ Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction
+ Prepare accurate and detailed requirement specification documents and functional technical specification documents
+ Understand the relationship between functional and technical requirements
+ Identify the current - future- state business processes
+ Provide a technical development support for development and system configurations and automation requirements
+ Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions
+ Coordinate with business users to identify functional cases and establish test scenarios and results
+ Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality
**Education and Experience Requirements**
+ Requires education equivalent to four years of high school OR 2 year IT degree preferred
+ ITIL Certification Preferred
+ 2+ years of work experience in business analysis or an IT related position
+ Exposure to IT business applications and methodologies required
+ Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications
+ Strong math and analytical skills
+ Experience in writing SQL queries
+ Knowledge of warehouse management systems; High Jump experience a plus
+ Working knowledge in MS Office
+ Knowledge of radio frequency scanning process and devices
+ Excellent communication skills
+ Computer skills
**Qualifications / Preferred Qualifications**
+ Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements
+ Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders
+ Demonstrate knowledge of project management skills including planning, scheduling and execution
+ Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs
+ Ability to gather business requirements, process flows, and use case scenarios
+ Make recommendations for process improvements, documentation standards, procedures, and / or guidelines
+ Strong verbal and written communication skills across functional audiences with different backgrounds
+ Strong SQL Skills
_Milwaukee Tool is an equal opportunity employer._
Job #NLX295161791