Job Details
Sr Director, End User Training and Adoption
**Job Description**
The Sr. Director of End User Training and Adoption is responsible for leading the planning, and execution of large-scale training and adoption programs that prepare VA end users to successfully adopt and use the electronic medical record across clinical, financial, and operational workflows. This role oversees the schedule and delivery of training programs for both implementation partners and internal associates, ensuring they are equipped to train VA end users consistently, effectively, and in alignment with program standards.
This leader is accountable for building and managing the training delivery model across multiple concurrent VA projects, often supporting 5,000 to 10,000 end users per deployment and coordinating a training delivery workforce of approximately 300 to 800 resources. There is a deployment every 2-3 months. The role requires strong operational discipline to plan schedules, allocate resources, manage partner readiness, monitor delivery quality, and ensure training sessions are executed on time across overlapping project timelines.
The Sr. Director partners closely with project leadership, clinical adoption, solution teams, change management, workforce management, and VA stakeholders to ensure training plans reflect deployment scope, site complexity, user roles, and readiness needs. The scope includes approximately 40 clinical and financial solutions, requiring the leader to coordinate curriculum, training environments, role-based learning paths, instructor readiness, logistics, reporting, and issue resolution across a complex implementation portfolio.
Key priorities include standardizing the train-the-trainer model, improving partner and internal associate readiness, scaling training operations across multiple simultaneous deployments, ensuring end-user training quality, and driving EMR adoption outcomes. This role is critical to ensuring VA users are prepared for go-live, understand the workflows required for successful adoption, and receive a consistent training experience regardless of site, project, solution area, or delivery partner.
**Responsibilities**
Core Scope and Priorities
Priority Area:
Training Delivery Strategy Implementation
Own the end-to-end model for preparing partners and internal associates to train VA end users on EMR workflows and adoption expectations.
Large-Scale Scheduling
Plan and deliver end-user sessions across multiple concurrent projects, coordinating calendars, learning environments, instructors, site readiness, and attendance tracking.
Resource Management
Manage a training delivery capacity of roughly 300 to 800 resources, balancing partner, subcontractor, and internal associate utilization across overlapping deployments.
End-User Reach
Support approximately 5 deployment per year with each deployment serving approximately 5,000 to 10,000 VA end users, ensuring role-based training is available and delivered consistently.
Solution Coverage
Coordinate training across approximately 40 clinical and financial solutions, aligning content, workflow scenarios, and readiness activities to deployment scope.
Adoption Outcomes
Drive consistent training quality, go-live readiness, issue escalation, reporting, and post-training feedback loops to improve EMR adoption and operational confidence.
Required Qualifications
- Minimum of 15 years of consulting experience, including leadership roles in complex technology, healthcare, or enterprise transformation programs. .
-Minimum of 5 years of Federal EHR Training and or Change Management experience, including all aspects of End User Adoption.
- Minimum of 5 years of team leadership experience with responsibility for managing people, priorities, performance, and outcomes. .
- Demonstrated experience leading training, enablement, certification, or workforce readiness programs for large implementation teams. .
- Experience developing training curricula for complex software solutions, preferably across multiple applications, modules, or solution domains. .
- Strong understanding of EHR implementation lifecycle activities, including discovery, design, build, configuration, testing, readiness, go-live, and post-live stabilization. .
- Proven ability to manage cohort-based learning programs, enrollment operations, training schedules, certification tracking, and executive reporting. .
- Experience working with 3rd-party partners, vendors, subcontractors, or consulting delivery teams in a governed implementation environment. .
- Strong leadership presence with the ability to influence senior stakeholders, align cross-functional teams, and make decisions in high-visibility programs. .
- Excellent communication, facilitation, coaching, problem-solving, and executive presentation skills. .
- Bachelor's degree in Healthcare Administration, Business, Education, Information Systems, Clinical Informatics, or a related field; equivalent experience may be considered. .
Preferred Qualifications
- Master's degree in Business Administration, Healthcare Administration, Education, Organizational Development, Clinical Informatics, or a related discipline. .
- Experience implementing EHR solutions for Federal agencies, public sector healthcare organizations, Veterans Affairs, Department of Defense, Indian Health Service, or other large government health programs. .
- Experience with Oracle Health, Cerner, Epic, or another enterprise EHR platform. .
- Background in Solution Consulting, implementation consulting, clinical informatics, healthcare operations, or enterprise software delivery. .
- Experience using learning management systems, training analytics platforms, SharePoint, Power BI, workforce management tools, or certification tracking systems. .
- Experience building academies, bootcamps, train-the-trainer programs, partner enablement models, or large-scale certification frameworks. .
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M5
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
The Sr. Director of End User Training and Adoption is responsible for leading the planning, and execution of large-scale training and adoption programs that prepare VA end users to successfully adopt and use the electronic medical record across clinical, financial, and operational workflows. This role oversees the schedule and delivery of training programs for both implementation partners and internal associates, ensuring they are equipped to train VA end users consistently, effectively, and in alignment with program standards.
This leader is accountable for building and managing the training delivery model across multiple concurrent VA projects, often supporting 5,000 to 10,000 end users per deployment and coordinating a training delivery workforce of approximately 300 to 800 resources. There is a deployment every 2-3 months. The role requires strong operational discipline to plan schedules, allocate resources, manage partner readiness, monitor delivery quality, and ensure training sessions are executed on time across overlapping project timelines.
The Sr. Director partners closely with project leadership, clinical adoption, solution teams, change management, workforce management, and VA stakeholders to ensure training plans reflect deployment scope, site complexity, user roles, and readiness needs. The scope includes approximately 40 clinical and financial solutions, requiring the leader to coordinate curriculum, training environments, role-based learning paths, instructor readiness, logistics, reporting, and issue resolution across a complex implementation portfolio.
Key priorities include standardizing the train-the-trainer model, improving partner and internal associate readiness, scaling training operations across multiple simultaneous deployments, ensuring end-user training quality, and driving EMR adoption outcomes. This role is critical to ensuring VA users are prepared for go-live, understand the workflows required for successful adoption, and receive a consistent training experience regardless of site, project, solution area, or delivery partner.
**Responsibilities**
Core Scope and Priorities
Priority Area:
Training Delivery Strategy Implementation
Own the end-to-end model for preparing partners and internal associates to train VA end users on EMR workflows and adoption expectations.
Large-Scale Scheduling
Plan and deliver end-user sessions across multiple concurrent projects, coordinating calendars, learning environments, instructors, site readiness, and attendance tracking.
Resource Management
Manage a training delivery capacity of roughly 300 to 800 resources, balancing partner, subcontractor, and internal associate utilization across overlapping deployments.
End-User Reach
Support approximately 5 deployment per year with each deployment serving approximately 5,000 to 10,000 VA end users, ensuring role-based training is available and delivered consistently.
Solution Coverage
Coordinate training across approximately 40 clinical and financial solutions, aligning content, workflow scenarios, and readiness activities to deployment scope.
Adoption Outcomes
Drive consistent training quality, go-live readiness, issue escalation, reporting, and post-training feedback loops to improve EMR adoption and operational confidence.
Required Qualifications
- Minimum of 15 years of consulting experience, including leadership roles in complex technology, healthcare, or enterprise transformation programs. .
-Minimum of 5 years of Federal EHR Training and or Change Management experience, including all aspects of End User Adoption.
- Minimum of 5 years of team leadership experience with responsibility for managing people, priorities, performance, and outcomes. .
- Demonstrated experience leading training, enablement, certification, or workforce readiness programs for large implementation teams. .
- Experience developing training curricula for complex software solutions, preferably across multiple applications, modules, or solution domains. .
- Strong understanding of EHR implementation lifecycle activities, including discovery, design, build, configuration, testing, readiness, go-live, and post-live stabilization. .
- Proven ability to manage cohort-based learning programs, enrollment operations, training schedules, certification tracking, and executive reporting. .
- Experience working with 3rd-party partners, vendors, subcontractors, or consulting delivery teams in a governed implementation environment. .
- Strong leadership presence with the ability to influence senior stakeholders, align cross-functional teams, and make decisions in high-visibility programs. .
- Excellent communication, facilitation, coaching, problem-solving, and executive presentation skills. .
- Bachelor's degree in Healthcare Administration, Business, Education, Information Systems, Clinical Informatics, or a related field; equivalent experience may be considered. .
Preferred Qualifications
- Master's degree in Business Administration, Healthcare Administration, Education, Organizational Development, Clinical Informatics, or a related discipline. .
- Experience implementing EHR solutions for Federal agencies, public sector healthcare organizations, Veterans Affairs, Department of Defense, Indian Health Service, or other large government health programs. .
- Experience with Oracle Health, Cerner, Epic, or another enterprise EHR platform. .
- Background in Solution Consulting, implementation consulting, clinical informatics, healthcare operations, or enterprise software delivery. .
- Experience using learning management systems, training analytics platforms, SharePoint, Power BI, workforce management tools, or certification tracking systems. .
- Experience building academies, bootcamps, train-the-trainer programs, partner enablement models, or large-scale certification frameworks. .
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M5
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX294219138