Job Details
Service Delivery Management Consultant 3- Support
**Job Description**
Oracle Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams, overseeing incident management coordination, driving the change management process, supporting operational governance, and ensuring long-term sustainment, stability, and continuous improvement of production services. The ideal candidate will have a solid understanding of sustainment transition processes, operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence. You will collaborate with cross-functional teams-both internal stakeholders and client partners-so familiarity with service operations, transition activities, incident management, and change management is essential.
**Responsibilities**
+ Lead and coordinate operational transition activities for applications and services moving into the sustainment support model.
+ Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria.
+ Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations.
+ Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution.
+ Support transition governance, status reporting, and operational milestone tracking.
+ Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments.
+ Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues.
+ Monitor operational performance, support metrics, SLA adherence, and service quality indicators.
+ Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams.
+ Support major incident management and ensure appropriate stakeholder communication during critical events.
+ Lead and govern the sustainment change management process across supported applications and environments.
+ Coordinate change requests, review approvals, implementation scheduling, and communication activities.
+ Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements.
+ Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes.
+ Facilitate Change Advisory Board (CAB) discussions and support release coordination activities.
+ Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners.
+ Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress.
+ Lead operational review meetings, service governance sessions, and support coordination discussions.
+ Ensure transparent communication and alignment across business and technical teams.
+ Identify opportunities to improve service delivery processes, operational workflows, and support efficiency.
+ Drive standardization and optimization of sustainment operational procedures and governance practices.
+ Support implementation of proactive monitoring, automation, and process improvement initiatives.
Contribute to operational maturity and continuous service improvement efforts.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $28.94 to $71.30 per hour; from: $60,200 to $148,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams, overseeing incident management coordination, driving the change management process, supporting operational governance, and ensuring long-term sustainment, stability, and continuous improvement of production services. The ideal candidate will have a solid understanding of sustainment transition processes, operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence. You will collaborate with cross-functional teams-both internal stakeholders and client partners-so familiarity with service operations, transition activities, incident management, and change management is essential.
**Responsibilities**
+ Lead and coordinate operational transition activities for applications and services moving into the sustainment support model.
+ Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria.
+ Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations.
+ Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution.
+ Support transition governance, status reporting, and operational milestone tracking.
+ Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments.
+ Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues.
+ Monitor operational performance, support metrics, SLA adherence, and service quality indicators.
+ Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams.
+ Support major incident management and ensure appropriate stakeholder communication during critical events.
+ Lead and govern the sustainment change management process across supported applications and environments.
+ Coordinate change requests, review approvals, implementation scheduling, and communication activities.
+ Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements.
+ Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes.
+ Facilitate Change Advisory Board (CAB) discussions and support release coordination activities.
+ Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners.
+ Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress.
+ Lead operational review meetings, service governance sessions, and support coordination discussions.
+ Ensure transparent communication and alignment across business and technical teams.
+ Identify opportunities to improve service delivery processes, operational workflows, and support efficiency.
+ Drive standardization and optimization of sustainment operational procedures and governance practices.
+ Support implementation of proactive monitoring, automation, and process improvement initiatives.
Contribute to operational maturity and continuous service improvement efforts.
Disclaimer:
**Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $28.94 to $71.30 per hour; from: $60,200 to $148,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX294192646