Job Details
AI Governance & Compliance Manager
**We believe in the power and joy of learning**
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ .
The Manager, AI Governance & Policy defines and enforces the AI governance frameworks that ensure safe, responsible, and compliant AI usage across Cengage. You will translate the enterprise AI strategy into actionable policies, monitor compliance across use cases, and serve as the operational owner of Cengage's AI governance posture.
This role requires rare judgment: the ability to enable speed-of-business AI adoption while maintaining rigorous guardrails. The ideal candidate understands both the technical substance of modern AI and the organizational dynamics of policy enforcement, and can engage credibly with Legal, Security, Privacy, and Product leadership.
**Key Responsibilities**
**AI Policy Development & Enforcement**
+ Develop and maintain AI policies, standards, and acceptable use frameworks
+ Operationalize policies through tooling, training, and monitoring systems
+ Monitor compliance across AI use cases, platforms, and user populations
+ Conduct periodic policy reviews and updates as the AI landscape evolves
+ Serve as the point of contact for AI policy questions from the business
**Risk, Incident & Audit Management**
+ Track AI-related risk incidents, investigate root causes, and drive remediation
+ Manage the AI incident response process for issues such as data exposure or misuse
+ Ensure audit readiness across AI initiatives and partner with Internal Audit
+ Oversee data usage governance for AI including training data and retrieval
+ Maintain documentation, evidence, and attestation for all AI controls
**Stakeholder Engagement & Reporting**
+ Partner with Legal, Privacy, Security, and Product on cross-functional governance decisions
+ Deliver periodic governance reporting to the VP and executive team
+ Maintain metrics on policy compliance rates, incident frequency, and governance coverage
+ Lead the AI governance committee and associated operating rhythm
+ Serve as an escalation point for novel or ambiguous governance situations
**Required Qualifications**
+ Bachelor's degree in Computer Science, Law, Public Policy, Information Systems, or related field
+ 5+ years of experience in governance, risk, compliance, or security roles
+ Demonstrated experience developing and enforcing enterprise technology policies
+ Working knowledge of modern AI technologies and their risk surfaces
+ Strong understanding of data privacy, security, and regulatory frameworks
+ Excellent written communication skills for policies, standards, and executive reports
+ Strong stakeholder management across Legal, Security, Product, and Executive audiences
+ Judgment and discretion handling sensitive risk, incident, and audit situations
**Preferred Qualifications**
+ Experience with emerging AI regulation (EU AI Act, NIST AI RMF, state-level regulations)
+ Background in EdTech with familiarity with FERPA, COPPA, and education data privacy
+ Certifications in governance or security (CISSP, CISA, CIPP, CRISC)
+ Experience with vendor risk management and third-party AI approvals
+ Background working with Internal Audit, Legal, and regulatory bodies
+ Familiarity with AI incident response and red-team practices
**Tools & Technologies**
You should be comfortable with many of the following:
+ Governance: Policy management platforms, GRC tools (ServiceNow GRC, Archer, LogicGate)
+ AI Platforms: ChatGPT Enterprise, Claude, AWS Bedrock, Azure OpenAI
+ Monitoring: Cloud security posture tools, DLP platforms, audit logging
+ Documentation: Confluence, Notion, SharePoint
+ Collaboration: Slack, Microsoft Teams, Google Workspace
+ Analytics: Tableau, Power BI, compliance dashboards
**Key Competencies**
+ Policy Craft - writes clear, enforceable, business-friendly policies
+ Technical Fluency - credible with engineers and product teams on AI technical substance
+ Risk Judgment - calibrates response proportionally to actual risk
+ Stakeholder Fluency - works effectively with Legal, Security, Product, and Executive
+ Operational Rigor - runs governance processes on cadence with documentation discipline
+ Discretion - handles sensitive situations with judgment and confidentiality
**What We Offer**
+ Opportunity to shape AI at scale across a global learning company
+ Direct impact on business outcomes, product, and workforce productivity
+ Access to cutting-edge AI tools, platforms, and technologies
+ Collaborative team environment focused on innovation and continuous improvement
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com .
**About Cengage**
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
15% Annual: Individual Target
$117,100.00 - $165,000.00 USD
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ .
The Manager, AI Governance & Policy defines and enforces the AI governance frameworks that ensure safe, responsible, and compliant AI usage across Cengage. You will translate the enterprise AI strategy into actionable policies, monitor compliance across use cases, and serve as the operational owner of Cengage's AI governance posture.
This role requires rare judgment: the ability to enable speed-of-business AI adoption while maintaining rigorous guardrails. The ideal candidate understands both the technical substance of modern AI and the organizational dynamics of policy enforcement, and can engage credibly with Legal, Security, Privacy, and Product leadership.
**Key Responsibilities**
**AI Policy Development & Enforcement**
+ Develop and maintain AI policies, standards, and acceptable use frameworks
+ Operationalize policies through tooling, training, and monitoring systems
+ Monitor compliance across AI use cases, platforms, and user populations
+ Conduct periodic policy reviews and updates as the AI landscape evolves
+ Serve as the point of contact for AI policy questions from the business
**Risk, Incident & Audit Management**
+ Track AI-related risk incidents, investigate root causes, and drive remediation
+ Manage the AI incident response process for issues such as data exposure or misuse
+ Ensure audit readiness across AI initiatives and partner with Internal Audit
+ Oversee data usage governance for AI including training data and retrieval
+ Maintain documentation, evidence, and attestation for all AI controls
**Stakeholder Engagement & Reporting**
+ Partner with Legal, Privacy, Security, and Product on cross-functional governance decisions
+ Deliver periodic governance reporting to the VP and executive team
+ Maintain metrics on policy compliance rates, incident frequency, and governance coverage
+ Lead the AI governance committee and associated operating rhythm
+ Serve as an escalation point for novel or ambiguous governance situations
**Required Qualifications**
+ Bachelor's degree in Computer Science, Law, Public Policy, Information Systems, or related field
+ 5+ years of experience in governance, risk, compliance, or security roles
+ Demonstrated experience developing and enforcing enterprise technology policies
+ Working knowledge of modern AI technologies and their risk surfaces
+ Strong understanding of data privacy, security, and regulatory frameworks
+ Excellent written communication skills for policies, standards, and executive reports
+ Strong stakeholder management across Legal, Security, Product, and Executive audiences
+ Judgment and discretion handling sensitive risk, incident, and audit situations
**Preferred Qualifications**
+ Experience with emerging AI regulation (EU AI Act, NIST AI RMF, state-level regulations)
+ Background in EdTech with familiarity with FERPA, COPPA, and education data privacy
+ Certifications in governance or security (CISSP, CISA, CIPP, CRISC)
+ Experience with vendor risk management and third-party AI approvals
+ Background working with Internal Audit, Legal, and regulatory bodies
+ Familiarity with AI incident response and red-team practices
**Tools & Technologies**
You should be comfortable with many of the following:
+ Governance: Policy management platforms, GRC tools (ServiceNow GRC, Archer, LogicGate)
+ AI Platforms: ChatGPT Enterprise, Claude, AWS Bedrock, Azure OpenAI
+ Monitoring: Cloud security posture tools, DLP platforms, audit logging
+ Documentation: Confluence, Notion, SharePoint
+ Collaboration: Slack, Microsoft Teams, Google Workspace
+ Analytics: Tableau, Power BI, compliance dashboards
**Key Competencies**
+ Policy Craft - writes clear, enforceable, business-friendly policies
+ Technical Fluency - credible with engineers and product teams on AI technical substance
+ Risk Judgment - calibrates response proportionally to actual risk
+ Stakeholder Fluency - works effectively with Legal, Security, Product, and Executive
+ Operational Rigor - runs governance processes on cadence with documentation discipline
+ Discretion - handles sensitive situations with judgment and confidentiality
**What We Offer**
+ Opportunity to shape AI at scale across a global learning company
+ Direct impact on business outcomes, product, and workforce productivity
+ Access to cutting-edge AI tools, platforms, and technologies
+ Collaborative team environment focused on innovation and continuous improvement
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com .
**About Cengage**
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
15% Annual: Individual Target
$117,100.00 - $165,000.00 USD
Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Job #NLX292131034