Job Details
Expert Services Partner
Services Partners are the connective hub of the organization that synchronizes client service delivery, product, and strategic client engagement. They serve as the primary day-to-day point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through?the blending of strategic insight, client expertise, operational excellence & cross-functional leadership,?SPs drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and enabling Client Partners to move strategically and confidently.? SPs lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. Automotive experience is preferred.
**Key Responsibilities**
+ Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
+ Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.
+ Value delivery & excellent client satisfaction through operational rigor, proactive engagement and strategic guidance
+ Communication: Pro-active, professional communication, keeping the client informed of relevant information through relationship-building contacts and recurring status calls
+ Issue management & escalation: coordinating issue response, serving as an escalation point and notifying leadership as needed
+ Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
+ Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
+ Resource Management: Allocations & assignments for solution implementation and production support
+ Operations & Change Management Orchestration & Support: including case workflow management and project prioritization
+ SLA & timeline adherence: ensuring project deadlines and delivery due dates are accurately tracked and not missed
+ Implementation Project Management Support: helping with alignment of teams to project requirements and tasks alongside a Project Manager
+ Financial support: billing/invoicing for services rendered, reviewing financial metrics, maximize revenue mechanisms in service contracts, and supporting Finance forecasting and related efforts
+ Risk/Security Support: monitoring sensitive data and related legislation to ensure appropriate access and dissemination of relevant records
+ Whitespace and partnership reviews for opportunity identification and feasibility, encouraging expansion and growth
+ Monitor account health for compression and churn risk signals to prevent revenue loss and provide strategic insight to Acxiom for client stewardship and partnership
+ Proactively identify and communicate upcoming Product changes and client impacts
QUALIFICATIONS
+ 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
+ Automotive experience is preferred.
+ **Dallas, TX area is preferred**
**Primary Location City/State:**
Homebased - Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
**We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.**
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
About Us (https://www.acxiom.com/about-us/)
Follow Us on Twitter
Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting)
Careers Page
LinkedIn (http://www.linkedin.com/company/acxiom)
Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) .
*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.
**Key Responsibilities**
+ Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
+ Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.
+ Value delivery & excellent client satisfaction through operational rigor, proactive engagement and strategic guidance
+ Communication: Pro-active, professional communication, keeping the client informed of relevant information through relationship-building contacts and recurring status calls
+ Issue management & escalation: coordinating issue response, serving as an escalation point and notifying leadership as needed
+ Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
+ Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
+ Resource Management: Allocations & assignments for solution implementation and production support
+ Operations & Change Management Orchestration & Support: including case workflow management and project prioritization
+ SLA & timeline adherence: ensuring project deadlines and delivery due dates are accurately tracked and not missed
+ Implementation Project Management Support: helping with alignment of teams to project requirements and tasks alongside a Project Manager
+ Financial support: billing/invoicing for services rendered, reviewing financial metrics, maximize revenue mechanisms in service contracts, and supporting Finance forecasting and related efforts
+ Risk/Security Support: monitoring sensitive data and related legislation to ensure appropriate access and dissemination of relevant records
+ Whitespace and partnership reviews for opportunity identification and feasibility, encouraging expansion and growth
+ Monitor account health for compression and churn risk signals to prevent revenue loss and provide strategic insight to Acxiom for client stewardship and partnership
+ Proactively identify and communicate upcoming Product changes and client impacts
QUALIFICATIONS
+ 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
+ Automotive experience is preferred.
+ **Dallas, TX area is preferred**
**Primary Location City/State:**
Homebased - Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
**We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.**
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
About Us (https://www.acxiom.com/about-us/)
Follow Us on Twitter
Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting)
Careers Page
LinkedIn (http://www.linkedin.com/company/acxiom)
Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) .
*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.
Job #NLX289489379