Job Details
Expert Services Partner
As a Service Partner, you are the strategic steward of the client and their journey through owning relationships, driving delivery, and unlocking growth. You serve as the primary interface between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Your role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will serve as the primary point of contact for your clients, deeply understanding their business, industry, and goals. You'll proactively guide them through onboarding, adoption, and renewal, while identifying opportunities to expand the partnership through upsell, cross-sell, and new use cases. Your leadership will be felt across internal teams, as you drive initiatives forward, resolve issues with urgency, and advocate for client needs at every level. This role requires a blend of strategic thinking, operational excellence, and strong interpersonal influence. You'll lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment.
**Key Responsibilities**
+ Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
+ Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.
+ Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
+ Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
+ Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals.
+ Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.
+ Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
+ Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
+ Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance.
+ Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings.
+ Monitor account health and usage metrics to anticipate risks and drive retention.
+ Communicate clearly across stakeholders and influence internal priorities to support client success.
+ Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation.
+ Serve as the escalation point for issues, feedback, and troubleshooting-both client-facing and internal for all components of products and services contracted for.
**Qualifications** :
+ 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
+ Manage multiple projects concurrently using excellent communication skills
+ Proficient in Microsoft Office Suite of tools
+ Focuses on the clients' needs by establishing credibility and building relationships
+ Takes actions and/or switches to alternate strategies in order to achieve goals
+ Solid analytical, problem solving, and decision-making skills
+ Strong written and verbal communication skills
**Primary Location City/State:**
Homebased - Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
**We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.**
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
About Us (https://www.acxiom.com/about-us/)
Follow Us on Twitter
Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting)
Careers Page
LinkedIn (http://www.linkedin.com/company/acxiom)
Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) .
*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.
**Key Responsibilities**
+ Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
+ Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.
+ Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
+ Build client relationships at a strategic level with clients to identify and qualify upsell, cross-sell, and expansion opportunities.
+ Facilitate work internally to solution new capabilities, and partner with others to craft and deliver upsell proposals.
+ Consult with new logo pursuit experts during solution proposing and contracting to ensure success in handoff to operations.
+ Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
+ Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
+ Collaborate with delivery managers, maintain operational rigor through ensuring accurate billing, resource management, and compliance.
+ Foster strong relationships with internal product and IT experts to understand upcoming client impacts or new client offerings.
+ Monitor account health and usage metrics to anticipate risks and drive retention.
+ Communicate clearly across stakeholders and influence internal priorities to support client success.
+ Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation.
+ Serve as the escalation point for issues, feedback, and troubleshooting-both client-facing and internal for all components of products and services contracted for.
**Qualifications** :
+ 6- 8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
+ Manage multiple projects concurrently using excellent communication skills
+ Proficient in Microsoft Office Suite of tools
+ Focuses on the clients' needs by establishing credibility and building relationships
+ Takes actions and/or switches to alternate strategies in order to achieve goals
+ Solid analytical, problem solving, and decision-making skills
+ Strong written and verbal communication skills
**Primary Location City/State:**
Homebased - Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
**We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.**
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
About Us (https://www.acxiom.com/about-us/)
Follow Us on Twitter
Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting)
Careers Page
LinkedIn (http://www.linkedin.com/company/acxiom)
Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) .
*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.
Job #NLX289489349