Job Details
Senior Director, Client Management
Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
**About the role**
Responsible for achieving the division persistency targets. Leads the strategy, execution, and performance of the client management team. Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship?building with brokers and employers. Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention. Protect and grow revenue by building trusted, long?term client partnerships.
**Key Accountabilities:**
Drive retention and growth strategies
+ Market and state evaluation and targeting
+ Book of business trends
+ Product and network analysis
+ Agency and broker targeting
+ Marketing campaigns
+ Evaluate and monitor market trends, including competitor strategy
Manage and develop the Client Management team
+ Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results
+ Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing
+ Provide Product and Process training
+ Evaluate staffing needs
Build relationships with broker partners and MGAs
+ Serve as an executive point of contact for key broker relationships and existing business
+ Attend and host market visits, broker meetings, broker councils, and webinars
Oversee service delivery and operational performance
+ Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement.
+ Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation
+ Manage escalations related to claims, billing, enrollment, and service disruption
**Minimum Qualifications:**
+ 7+ years of experience in health insurance sales or account management and 2 years in a leadership role.
+ Strong background in small?group or level?funded health plans.
+ Experience leading client?facing sales or client management teams focused on achieving growth targets.
+ Excellent communication, negotiation, and relationship?building skills with employers and brokers.
+ Proven track record of improving retention and client satisfaction.
+ Ability to motivate, coach and develop team.
**Preferred:**
+ Bachelor's Degree.
+ Health and Life License.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$107,546 - $160,583 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.? We are an equal opportunity employer, including disability and protected veteran status.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.
At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
**About the role**
Responsible for achieving the division persistency targets. Leads the strategy, execution, and performance of the client management team. Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship?building with brokers and employers. Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention. Protect and grow revenue by building trusted, long?term client partnerships.
**Key Accountabilities:**
Drive retention and growth strategies
+ Market and state evaluation and targeting
+ Book of business trends
+ Product and network analysis
+ Agency and broker targeting
+ Marketing campaigns
+ Evaluate and monitor market trends, including competitor strategy
Manage and develop the Client Management team
+ Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results
+ Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing
+ Provide Product and Process training
+ Evaluate staffing needs
Build relationships with broker partners and MGAs
+ Serve as an executive point of contact for key broker relationships and existing business
+ Attend and host market visits, broker meetings, broker councils, and webinars
Oversee service delivery and operational performance
+ Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement.
+ Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation
+ Manage escalations related to claims, billing, enrollment, and service disruption
**Minimum Qualifications:**
+ 7+ years of experience in health insurance sales or account management and 2 years in a leadership role.
+ Strong background in small?group or level?funded health plans.
+ Experience leading client?facing sales or client management teams focused on achieving growth targets.
+ Excellent communication, negotiation, and relationship?building skills with employers and brokers.
+ Proven track record of improving retention and client satisfaction.
+ Ability to motivate, coach and develop team.
**Preferred:**
+ Bachelor's Degree.
+ Health and Life License.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$107,546 - $160,583 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.? We are an equal opportunity employer, including disability and protected veteran status.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.
At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
Job #NLX287965007