Job Details
Site Reliability Engineer
**Job Overview**
We are seeking an experienced Engineer, Site Reliability (SRE) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will lead a team of SRE engineers while providing hands-on technical expertise in incident response, system optimization, and reliability engineering practices across our complex technology stack. Off hours support as needed.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Technical Leadership**
· Provide technical leadership as part of a team of 15+ SRE engineers across one or more geographic regions (US, Ireland, or India)
· Provide technical mentorship and career development for team members
· Drive technical decision-making for complex reliability and performance challenges
· Conduct architecture reviews and provide input on system design for reliability
· Lead post-incident reviews and drive implementation of preventive measures
**Incident Management & Response**
· Participate in enterprise-wide incident management, ensuring rapid prevention, detection, response, and resolution
· Develop and maintain runbooks and emergency response procedures
· Lead root cause analysis and ensure comprehensive documentation
· Participate in 24/7 on-call rotation and escalation procedures across global teams
· Interface with Engineering teams and Incident Manager during critical incident resolution
**Platform Reliability & Performance**
· Monitor and optimize multi-cloud infrastructure (AWS primary, Azure, GCP)
· Ensure reliability of core services: AWS resources, Auth0/Okta authentication, databases (SQL Server, PostgreSQL, MongoDB), and legacy Java applications
· Implement and maintain SLIs, SLOs, and error budgets for assigned services
· Drive capacity planning and performance optimization initiatives
**Automation & Tooling**
· Design automation solutions to reduce manual operational overhead
· Develop monitoring strategies using New Relic, Grafana, and Sumo Logic
· Create infrastructure-as-code for reliable deployments
· Build self-healing systems and automated remediation workflow
**Qualifications**
+ Bachelor's degree in computer science, Engineering, Information Systems, or related technical field
+ Equivalent combination of education and experience will be considered
**Technical Experience**
+ 5+ years in SRE, DevOps, Software Development or Infrastructure Engineering roles
+ Deep hands-on experience with multi-cloud environments (AWS required, Azure preferred)
+ Strong Linux system administration and troubleshooting
+ Experience with containerization (Docker) and orchestration (Kubernetes, ECS)
+ Proficiency with monitoring tools (New Relic, Grafana, Prometheus)
**Leadership & Communication**
+ Proven track record leading and mentoring technical teams
+ Experience as incident response participant during critical incidents
+ Strong communication skills with engineering teams and stakeholders
+ Cross-functional collaboration in agile environments
**SRE & Operations**
+ Demonstrated success implementing SRE principles in large-scale production environments
+ Experience with ITIL frameworks and tools
+ Background in establishing and maintaining SLAs for enterprise SaaS product
**Preferred**
+ Authentication and identity management systems knowledge
+ Infrastructure-as-code tools (Terraform, CloudFormation)
+ Cloud certifications (AWS, Azure, or Google Cloud)
+ Kubernetes certifications
+ New Relic/Grafana monitoring certifications
+ Linux certifications (RHCE, LPIC-2)
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated base pay range for this position is $100,000-140,000.00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
We are seeking an experienced Engineer, Site Reliability (SRE) to drive technical excellence within our global Site Reliability Engineering organization. This role is essential to maintaining and improving the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. The successful candidate will lead a team of SRE engineers while providing hands-on technical expertise in incident response, system optimization, and reliability engineering practices across our complex technology stack. Off hours support as needed.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Technical Leadership**
· Provide technical leadership as part of a team of 15+ SRE engineers across one or more geographic regions (US, Ireland, or India)
· Provide technical mentorship and career development for team members
· Drive technical decision-making for complex reliability and performance challenges
· Conduct architecture reviews and provide input on system design for reliability
· Lead post-incident reviews and drive implementation of preventive measures
**Incident Management & Response**
· Participate in enterprise-wide incident management, ensuring rapid prevention, detection, response, and resolution
· Develop and maintain runbooks and emergency response procedures
· Lead root cause analysis and ensure comprehensive documentation
· Participate in 24/7 on-call rotation and escalation procedures across global teams
· Interface with Engineering teams and Incident Manager during critical incident resolution
**Platform Reliability & Performance**
· Monitor and optimize multi-cloud infrastructure (AWS primary, Azure, GCP)
· Ensure reliability of core services: AWS resources, Auth0/Okta authentication, databases (SQL Server, PostgreSQL, MongoDB), and legacy Java applications
· Implement and maintain SLIs, SLOs, and error budgets for assigned services
· Drive capacity planning and performance optimization initiatives
**Automation & Tooling**
· Design automation solutions to reduce manual operational overhead
· Develop monitoring strategies using New Relic, Grafana, and Sumo Logic
· Create infrastructure-as-code for reliable deployments
· Build self-healing systems and automated remediation workflow
**Qualifications**
+ Bachelor's degree in computer science, Engineering, Information Systems, or related technical field
+ Equivalent combination of education and experience will be considered
**Technical Experience**
+ 5+ years in SRE, DevOps, Software Development or Infrastructure Engineering roles
+ Deep hands-on experience with multi-cloud environments (AWS required, Azure preferred)
+ Strong Linux system administration and troubleshooting
+ Experience with containerization (Docker) and orchestration (Kubernetes, ECS)
+ Proficiency with monitoring tools (New Relic, Grafana, Prometheus)
**Leadership & Communication**
+ Proven track record leading and mentoring technical teams
+ Experience as incident response participant during critical incidents
+ Strong communication skills with engineering teams and stakeholders
+ Cross-functional collaboration in agile environments
**SRE & Operations**
+ Demonstrated success implementing SRE principles in large-scale production environments
+ Experience with ITIL frameworks and tools
+ Background in establishing and maintaining SLAs for enterprise SaaS product
**Preferred**
+ Authentication and identity management systems knowledge
+ Infrastructure-as-code tools (Terraform, CloudFormation)
+ Cloud certifications (AWS, Azure, or Google Cloud)
+ Kubernetes certifications
+ New Relic/Grafana monitoring certifications
+ Linux certifications (RHCE, LPIC-2)
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated base pay range for this position is $100,000-140,000.00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
Job #NLX287206047