Job Details
Senior Change & AI Transformation Consultant
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
Are you ready to manage change at the forefront of healthcare innovation in patient access and support?
Sonexus is undergoing a major transformation-reimagining how we deliver patient services, integrate emerging technologies & AI, and collaborate across the specialty pharma ecosystem. We're looking for a Senior Change Consultant who's not just experienced but energized by the opportunity to help shape the future of patient care.
This is a high-impact, high-visibility role reporting to the Director of Business Transformation and Change Management. The consultant will be responsible for driving adoption, inspiring stakeholders, and embedding lasting change and AI initiatives across a complex, regulated healthcare environment. Too often, patients forego or cannot complete prescribed therapy due to complicated qualification processes, unmanageable costs, or uncertainty about their medications. Cardinal Health Sonexus Access and Patient Support combines best-in-class program and pharmacy operations with advanced digital and AI platforms and tools to streamline patient onboarding and increase adherence to prescribed care. If you thrive in fast-paced settings and want to make a real difference in the lives of patients, this is your moment.
**_Responsibilities_**
+ **Change project planning** **:** Design and executechange strategiesand plansthat supportassigneddigital/AIchanges within theDirector'sbusinesstransformationportfolioacross patient services,COEs, commercial technology, andpharmacy operations.
+ **Analysis** :Conduct impact assessments, stakeholder analyses,build change personas,andconductreadiness evaluations to guide successfulchange projectimplementations.
+ **Stakeholder** **Engagement:** Build strong partnerships across Patient Access, Case Management, Specialty Hubs, Pharmacy Operations, IT, and executive leadership.Perform stakeholder analysisfor keychange/AI initiativesto build engagement and reduce blockers and resistance to change.
+ **Workshops** :Partner with Director tofacilitatedynamic workshopsto elevate organizational change capability and leadership transformationreadinessto scale a rapidly growing business.
+ **Communications** :Design communication strategies, plans,compellingmessagingfor assigned change/AI projects(infographics, Veeva Engage posts, slides, manager huddle scripts)tailored to diverse audiences-from frontline to leaders.Graphic/creative skills are highly valued but notrequired.
+ **AI Initiatives:** Championand manage change forassignedAIinitiatives;includespartnering withthe Productteam,Technology teams,PMO,L&D, Pharmacy,COEs,andOperationsandmanaging barriers to change andAIadoption,
+ **Adoption Metrics:** Monitorchangeprojectmetrics,create surveys,feedback loops, andassessperformance indicators to ensure long-term successfor assigned initiatives within the Director-managed business and AI transformation portfolio.Gather reporting, surveys, analyticsto help directorassessorganizational resistance/readiness for AI.
+ **Value** **Management** **:** Assist the Directorwithimplementingabenefitsrealizationmethodologyand toolsetto ensure that individualchanges, AI use cases, and larger transformation programs realize ROI and expected benefits.
+ **Transformation** **Initiatives:** Supportspecific changes within the overalltransformationroadmapto scale the business,driveorganizational and culture change,andimplementautomation and robotics.
+ **AI** **Readiness & Adoption:** Provideadditionalsupport for large-scale rollout of establishedAI literacy programs for leadership and GenAI (Copilot/Teams AI).
+ **Risk Management:** Identifychangerisks and lead proactive mitigation strategiesto reduce resistance,and AI adoption challenges for assigned projects.
+ **Culture and Organizational Development:** Contribute toTransformation Officeand L&Defforts to strengthen and maintain our amazing culture by supporting onboarding programs,Voice of the Employee (VOE) engagement programs, leaderdevelopment, and other culture change initiatives that reinforce the Cardinal Health valuesand prepare the organization for rapid growth and scalability.
+ **Strategic Thought** **Partner** **:** Workcollaborativelywith Directorto continuously advance thematurity ofTransformation and Change office.
+ **Contribute to** **methodologies, frameworks, and** **too** **ls** that drive operational excellence, accelerate digital and AI transformation, and enable sustained execution across the organization.
**_Qualifications_**
+ Bachelor's degree in business, Organizational Development, Healthcare Administration, or related field, preferred.
+ Strong consultingskills,executive presence andcommunication, analysis, data gathering, cross-functional and collaborative,and organizational skills.
+ Microsoft Office365 (TeamsPremium AI, Copilot)proficiency
+ Ability tomulti-task, context switch,work in a fast-pacedandcollaborative environment, whiledeliveringquality results within aggressivetimeframes.
+ Willingness to travel up to25%.
+ Must workinCentralor EasternTimeZonebusiness hours.Candidateslocatedin Columbus, OH or Dallas, TX areaa major plus but notrequired.Remote work locations are supported.
+ 8+years of experience in change management,transformation experience.
+ 1-2 years of experiencewithAI initiatives, AI literacy programs (Copilot, GenAI).
+ Prosci and CCMP certification
+ Advanced certifications in digital/AI transformation,AI essentials,coaching,training facilitation,LeanSixSigma,OrganizationalDevelopment (ODCP), CPMAIwill make a candidate stand out from the pack.
+ Deep understanding and application of Change Managementmethodologyend-to-end from strategy and planning to change impact analysis, communications plans and messaging, stakeholder analysis and engagement, readiness assessments, training and facilitation, change reporting and metrics, and reinforcement and sustainability.
+ Comfortable andhighlyproficient deliveringworkshops and coursesforindividual contributors to mid-level leaders.
+ Experiencemanaging change forAI-driven solutionsin healthcare settings preferredbut notrequired.
+ Solid understandingofpatient services, hubs, PBMs, payorsor pharmacy operationswill differentiate you from other candidates.
+ Experience withinthe specialty pharma ecosystem, with experience in Payors, PBMs, Specialty Hubs, Patient Services,Patient Assistance Programs, Medicaid,and Pharmacy Operations preferred.
+ Previousprojectswith CRM platformslike Salesforce, patient support technologies, or specialty pharmacy systems preferred.
+ Knowledge of product,Agilemethodologies preferred.
**_Why Join Us?_**
+ Be a catalyst for change in a mission-drivenorganizationtransforming patient care.
+ Work alongside passionate professionals in a collaborative, forward-thinking environment.
+ Manage change projectsthat integratecutting-edgetechnologies like AI to improve outcomes and efficiency.
+ Make a lasting impact on how specialty pharma supports patients across the care continuum.
+ Take the next step in your career and professional development by joining a learning organization.
+ The hiring manager is a certified ICF coach andfirmly believesin developing teamsto work at the top of their skillsets.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** ? $105,100-$150,100
**Bonus eligible:** ? Yes
**Benefits:** ?Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** ?3/26/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
**Together, we can get life-changing therapies to patients who need them-faster.**
Are you ready to manage change at the forefront of healthcare innovation in patient access and support?
Sonexus is undergoing a major transformation-reimagining how we deliver patient services, integrate emerging technologies & AI, and collaborate across the specialty pharma ecosystem. We're looking for a Senior Change Consultant who's not just experienced but energized by the opportunity to help shape the future of patient care.
This is a high-impact, high-visibility role reporting to the Director of Business Transformation and Change Management. The consultant will be responsible for driving adoption, inspiring stakeholders, and embedding lasting change and AI initiatives across a complex, regulated healthcare environment. Too often, patients forego or cannot complete prescribed therapy due to complicated qualification processes, unmanageable costs, or uncertainty about their medications. Cardinal Health Sonexus Access and Patient Support combines best-in-class program and pharmacy operations with advanced digital and AI platforms and tools to streamline patient onboarding and increase adherence to prescribed care. If you thrive in fast-paced settings and want to make a real difference in the lives of patients, this is your moment.
**_Responsibilities_**
+ **Change project planning** **:** Design and executechange strategiesand plansthat supportassigneddigital/AIchanges within theDirector'sbusinesstransformationportfolioacross patient services,COEs, commercial technology, andpharmacy operations.
+ **Analysis** :Conduct impact assessments, stakeholder analyses,build change personas,andconductreadiness evaluations to guide successfulchange projectimplementations.
+ **Stakeholder** **Engagement:** Build strong partnerships across Patient Access, Case Management, Specialty Hubs, Pharmacy Operations, IT, and executive leadership.Perform stakeholder analysisfor keychange/AI initiativesto build engagement and reduce blockers and resistance to change.
+ **Workshops** :Partner with Director tofacilitatedynamic workshopsto elevate organizational change capability and leadership transformationreadinessto scale a rapidly growing business.
+ **Communications** :Design communication strategies, plans,compellingmessagingfor assigned change/AI projects(infographics, Veeva Engage posts, slides, manager huddle scripts)tailored to diverse audiences-from frontline to leaders.Graphic/creative skills are highly valued but notrequired.
+ **AI Initiatives:** Championand manage change forassignedAIinitiatives;includespartnering withthe Productteam,Technology teams,PMO,L&D, Pharmacy,COEs,andOperationsandmanaging barriers to change andAIadoption,
+ **Adoption Metrics:** Monitorchangeprojectmetrics,create surveys,feedback loops, andassessperformance indicators to ensure long-term successfor assigned initiatives within the Director-managed business and AI transformation portfolio.Gather reporting, surveys, analyticsto help directorassessorganizational resistance/readiness for AI.
+ **Value** **Management** **:** Assist the Directorwithimplementingabenefitsrealizationmethodologyand toolsetto ensure that individualchanges, AI use cases, and larger transformation programs realize ROI and expected benefits.
+ **Transformation** **Initiatives:** Supportspecific changes within the overalltransformationroadmapto scale the business,driveorganizational and culture change,andimplementautomation and robotics.
+ **AI** **Readiness & Adoption:** Provideadditionalsupport for large-scale rollout of establishedAI literacy programs for leadership and GenAI (Copilot/Teams AI).
+ **Risk Management:** Identifychangerisks and lead proactive mitigation strategiesto reduce resistance,and AI adoption challenges for assigned projects.
+ **Culture and Organizational Development:** Contribute toTransformation Officeand L&Defforts to strengthen and maintain our amazing culture by supporting onboarding programs,Voice of the Employee (VOE) engagement programs, leaderdevelopment, and other culture change initiatives that reinforce the Cardinal Health valuesand prepare the organization for rapid growth and scalability.
+ **Strategic Thought** **Partner** **:** Workcollaborativelywith Directorto continuously advance thematurity ofTransformation and Change office.
+ **Contribute to** **methodologies, frameworks, and** **too** **ls** that drive operational excellence, accelerate digital and AI transformation, and enable sustained execution across the organization.
**_Qualifications_**
+ Bachelor's degree in business, Organizational Development, Healthcare Administration, or related field, preferred.
+ Strong consultingskills,executive presence andcommunication, analysis, data gathering, cross-functional and collaborative,and organizational skills.
+ Microsoft Office365 (TeamsPremium AI, Copilot)proficiency
+ Ability tomulti-task, context switch,work in a fast-pacedandcollaborative environment, whiledeliveringquality results within aggressivetimeframes.
+ Willingness to travel up to25%.
+ Must workinCentralor EasternTimeZonebusiness hours.Candidateslocatedin Columbus, OH or Dallas, TX areaa major plus but notrequired.Remote work locations are supported.
+ 8+years of experience in change management,transformation experience.
+ 1-2 years of experiencewithAI initiatives, AI literacy programs (Copilot, GenAI).
+ Prosci and CCMP certification
+ Advanced certifications in digital/AI transformation,AI essentials,coaching,training facilitation,LeanSixSigma,OrganizationalDevelopment (ODCP), CPMAIwill make a candidate stand out from the pack.
+ Deep understanding and application of Change Managementmethodologyend-to-end from strategy and planning to change impact analysis, communications plans and messaging, stakeholder analysis and engagement, readiness assessments, training and facilitation, change reporting and metrics, and reinforcement and sustainability.
+ Comfortable andhighlyproficient deliveringworkshops and coursesforindividual contributors to mid-level leaders.
+ Experiencemanaging change forAI-driven solutionsin healthcare settings preferredbut notrequired.
+ Solid understandingofpatient services, hubs, PBMs, payorsor pharmacy operationswill differentiate you from other candidates.
+ Experience withinthe specialty pharma ecosystem, with experience in Payors, PBMs, Specialty Hubs, Patient Services,Patient Assistance Programs, Medicaid,and Pharmacy Operations preferred.
+ Previousprojectswith CRM platformslike Salesforce, patient support technologies, or specialty pharmacy systems preferred.
+ Knowledge of product,Agilemethodologies preferred.
**_Why Join Us?_**
+ Be a catalyst for change in a mission-drivenorganizationtransforming patient care.
+ Work alongside passionate professionals in a collaborative, forward-thinking environment.
+ Manage change projectsthat integratecutting-edgetechnologies like AI to improve outcomes and efficiency.
+ Make a lasting impact on how specialty pharma supports patients across the care continuum.
+ Take the next step in your career and professional development by joining a learning organization.
+ The hiring manager is a certified ICF coach andfirmly believesin developing teamsto work at the top of their skillsets.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** ? $105,100-$150,100
**Bonus eligible:** ? Yes
**Benefits:** ?Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** ?3/26/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Job #NLX287153777