Job Details
Fusion Service Implementation Director, Global Finance Operations (GFO)
**Job Description**
The Fusion Service Implementation Director (senior individual contributor) will play a pivotal supporting project management role in delivering a unified help desk solution across the Global Finance Organization (GFO). Reporting to the head of GFO's Fusion Service Center of Excellence, you will coordinate cross-functional workstreams spanning OAL, product development, operations, and sales, ensuring effective collaboration and timely progress across teams.
In this role, you will assist with project planning and tracking, facilitate regular communication among stakeholders, and help manage dependencies and deliverables. You will work closely with business analysts during requirements gathering, support testing teams with test plan coordination and user acceptance testing, and partner with AI and automation specialists to identify and implement new efficiencies within support processes.
Additionally, you'll support the adoption of standardized workflows and best practices as a member of the Center of Excellence (COE), and promote continuous improvement by capturing feedback and lessons learned. Your proactive coordination, attention to detail, and strong communication skills will be key to fostering alignment and meeting project objectives on schedule and within scope.
**Responsibilities**
Project Coordination
+ Serve as the key liaison between OAL, product development, operations, sales, and other stakeholders
+ Maintain project plans, track milestones, and manage dependencies
Process & Governance
+ Develop and enforce standardized implementation workflows and best practices
+ Ensure adherence to compliance, security, and quality standards
Resource Management
+ Coordinate with readiness teams to develop training schedules and materials for end users and support teams
Change Management & Adoption
+ Work closely with the COE Project Manager to deliver a consistent communications strategy to inform stakeholders of project status, upcoming changes, and support resources
+ Facilitate user training, feedback collection, and adoption initiatives
Issue Resolution
+ Monitor deployment health, escalate critical issues, and drive timely resolution
+ Compile post-implementation reviews and lessons-learned reports
**Qualifications & Skills**
+ Strong understanding of help desk applications and workflow design
+ Excellent stakeholder management, communication, and presentation skills
+ Proven ability to manage multiple concurrent projects and tight timelines
+ Detail-oriented, proactive problem-solver with a focus on continuous improvement
**Why You'll Succeed**
Join a dynamic, cross-functional team dedicated to transforming how GFO delivers support services. Your coordination expertise and process-driven mindset will be instrumental in driving adoption, improving operational efficiency, and delivering exceptional user experiences across our global footprint.
\#LI-NP4
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
The Fusion Service Implementation Director (senior individual contributor) will play a pivotal supporting project management role in delivering a unified help desk solution across the Global Finance Organization (GFO). Reporting to the head of GFO's Fusion Service Center of Excellence, you will coordinate cross-functional workstreams spanning OAL, product development, operations, and sales, ensuring effective collaboration and timely progress across teams.
In this role, you will assist with project planning and tracking, facilitate regular communication among stakeholders, and help manage dependencies and deliverables. You will work closely with business analysts during requirements gathering, support testing teams with test plan coordination and user acceptance testing, and partner with AI and automation specialists to identify and implement new efficiencies within support processes.
Additionally, you'll support the adoption of standardized workflows and best practices as a member of the Center of Excellence (COE), and promote continuous improvement by capturing feedback and lessons learned. Your proactive coordination, attention to detail, and strong communication skills will be key to fostering alignment and meeting project objectives on schedule and within scope.
**Responsibilities**
Project Coordination
+ Serve as the key liaison between OAL, product development, operations, sales, and other stakeholders
+ Maintain project plans, track milestones, and manage dependencies
Process & Governance
+ Develop and enforce standardized implementation workflows and best practices
+ Ensure adherence to compliance, security, and quality standards
Resource Management
+ Coordinate with readiness teams to develop training schedules and materials for end users and support teams
Change Management & Adoption
+ Work closely with the COE Project Manager to deliver a consistent communications strategy to inform stakeholders of project status, upcoming changes, and support resources
+ Facilitate user training, feedback collection, and adoption initiatives
Issue Resolution
+ Monitor deployment health, escalate critical issues, and drive timely resolution
+ Compile post-implementation reviews and lessons-learned reports
**Qualifications & Skills**
+ Strong understanding of help desk applications and workflow design
+ Excellent stakeholder management, communication, and presentation skills
+ Proven ability to manage multiple concurrent projects and tight timelines
+ Detail-oriented, proactive problem-solver with a focus on continuous improvement
**Why You'll Succeed**
Join a dynamic, cross-functional team dedicated to transforming how GFO delivers support services. Your coordination expertise and process-driven mindset will be instrumental in driving adoption, improving operational efficiency, and delivering exceptional user experiences across our global footprint.
\#LI-NP4
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX287037820