The Customer Service Specialist provides exert sales support to customers. The Customer Service Specialist acts as a liaison between the customer, sales representative, and departments throughout the company.

Job Duties:

• Process customer orders received through EDI, internet, and email. 


• Verify order accuracy, including pricing, style numbers, and cover numbers. 


• Check product availability and confirm delivery dates. 


• Maintain customer account information and profiles. 


• Calculates the number of pieces that will fit on a trailer – uses load planner. 


• Monitor orders to ensure on-time shipment and delivery. 


• Review open order reports and production schedules. 


• Communicate delays and order updates to customers and sales representatives. 


• Respond to customer inquiries by phone, email, and online regarding products and features. 


• Prepare, file, and maintain shipping documents, acknowledgements, and invoices. 


• Assist customers with product specifications, advertisements, and marketing materials. 


• Update and revise customer orders as needed. 


• Schedule customer appointments and deliveries. 


• Review order edits and acknowledgements for accuracy. 


• Maintain proactive communication with customers throughout the order process. 


• Coordinate product samples and photo samples – makes sure they arrive when needed. 


• Collaborate with procurement on cover and material projects. 


• Answer and direct switchboard calls. 


• Perform other duties as required by supervisor

Assist customers in every way – make sure Customers are completely satisfied.

Requirements:

Job #658976