Job Details
Technology Support Specialist
QUALIFICATIONS:
1. Associate's degree in a technology-related field or equivalent work experience
2. Prior experience in customer service, clerical support, or technology support preferred
3. Basic knowledge of computers, Chromebooks, and common software applications
4. Strong organizational and communication skills
5. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.
REPORTS TO: Director of Technology
JOB GOAL:
Provide first-level technical support and administrative assistance to the Technology Department. Serve as the primary point of contact for staff technology needs, assist with basic troubleshooting and account support, and support departmental operations including budgeting, purchasing, and documentation.
Provide first-level technical support and administrative assistance to the Technology Department. Serve as the primary point of contact for staff technology needs, assist with basic troubleshooting and account support, and support departmental operations including budgeting, purchasing, and documentation.
PERFORMANCE RESPONSIBILITIES:
1. Provide first-level technical support and manage incoming help desk requests for the district
2. Provide basic troubleshooting for common issues (login problems, Chromebooks, Google Workspace, ClassLink, Canvas, Student SIS, etc.)
3. Reset passwords and assist with user account management
4. Create, assign, and track support tickets, prioritizing support requests based on urgency and impact to instruction and operations.
5. Escalate complex technical issues to appropriate staff
6. Follow up with users to ensure resolution of issues
7. Coordinate and assist with technology department purchasing, budgeting, and record keeping
8. Process purchase orders, invoices, and maintain documentation
9. Maintain inventory records for devices and equipment
10. Assist with E-Rate and other required documentation
11. Communicate effectively with staff regarding support requests and updates
12. Help coordinate device deployment, repair, and collection
13. Maintain organized records and files for the department
14. Demonstrate professionalism, reliability, and strong customer service
15. Perform other duties as assigned.
Job #655945
Contact:
72 S Green St.
Tupelo, MS US