Customer Service Representative

 

Job details

 

 

Posted

08 June 2026

 

Location

Mississippi

 

Reference

1006763

 

Job description

 

Job Title: Customer Service Representative

Location: Gulfport MS, 39501

Duration: 12 Month Contract

 

Position Summary

On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires.

Excited to be a part of a team

Naturally curious and take pride in resolving issues

Kind and efficient

Empathetic and resourceful

Willing to make important decisions

Excellent at figuring out solutions to problems

Dependable to their core and have the tenacity to show up and work hard even when the going is tough

Self-aware and have the drive to take ownership of their career

Computer savvy and proficient in MS products (Outlook, Word, Excel, PowerPoint, etc.)

What you'll be responsible for:

Explaining billing issues and understanding common causes of high bills.

Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers' needs .

Discussing general customer inquires.

Discussing rate options and educating customers about their energy usage.

Assisting customers with setting up payment arrangements through our self-serve channels.

Functional Expertise:

Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options.

Process service orders.

Respond to service and rate questions as well as billing inquiries.

Update and maintain customer Personally Identifiable Information (PII).

Adhere to established policies, procedures and quality standards for work performed.

Report service disruptions (i.e., system outages and technical issues).

Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

Clearly document all customer interactions

Accountable for consistently meeting individual performance metrics including call handling and call quality expectations

Business Acumen:

Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons

Must be able to work required overtime and fulfill on-call obligations

Maintain working knowledge of all company products and services

Responsible for maintaining the security of customer records

Engagement:

Participate in activities designed to improve customer satisfaction and business performance

Manage peer relationships in a manner that supports trust and teamwork If you are kind enough to deliver excellent customer service to customers with high expectations.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

 

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

 

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer.  It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.