The Patient Advocate serves as a liaison between patients, families and the Clinic care team to achieve positive patient experiences and promote patient-centered care.  This role performs a wide variety of duties aimed at supporting patients in navigating health care services, resolving patient complaints and concerns, and providing targeted education and coaching to staff.  The Patient Advocate assists with handling patient complaints, collecting data, resolving complaints, and assessing and identifying any problem areas.  In addition, the Patient Advocate also serves as the Privacy Coordinator and assists the Privacy Officer with compliance and regulatory issues related to HIPAA compliance and similar matters, including auditing, patient rights, policy development, and organizational education. 

EDUCATION & EXPERIENCE:

• Strongly prefer: Graduation from an accredited school of nursing (Registered Nurse), with a current MS state license
  
  
  
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    • Will also consider: Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), or other relevant healthcare credential
    
    
    
    
  
  
  
  


• Minimum of three (3) years of experience in management of a medical office, preferred


• Proficiency in the use of an EMR, required

QUALIFICATIONS:

• Must have strong interpersonal skills with a high level of empathy and professionalism


• Must have conflict resolution and problem-solving skills


• Ability to work collaboratively across departments and specialties


• Strong discretion and ability to handle confidential information


• Composure in fastâ??paced, highâ??pressure environments


• Willingness and ability to learn new technologies


• Dependable, punctual, and highly detailâ??oriented


• Strong multitasking and independentâ??work capabilities


• Excellent written and verbal communication skills


• Accurate documentation skills


• Ability to follow established workflows consistently

WORK SCHEDULE:

Monday - Friday, 8:00AM - 5:00PM