Special Assets Quality Assurance & Trainer II

Location

 

US-MS-Brandon

 

 

 

Job ID 

2026-19384  

 

Category 

Collections  

 

Type 

Regular Full-Time  

 

Job Grade 

9  

 

FLSA Status 

Exempt  

 

Working Hours 

8am - 5pm  

 

 Job Location: Company  

Special Assets - 10027

Overview

 

 

 

The responsibilities of this position are to facilitate dynamic, high quality classroom and one-on-one training. This individual will also assist in developing creative training activities using various techniques to enhance the associate's knowledge and reinforce major job related activities. Will work with the management team and associates in their area of responsibility to understand training/development needs. This position will also be responsible for ensuring call quality reviews and feedback are conducted for the department.

 

 

 

 

Responsibilities

 

 

 

Facilitate high quality training programs and solutions by utilizing varying training method techniques including classes, web based training and individual training

Stay updated on any changes in policies and procedures and ensure all manuals are updated

Work with management team and associates within your area of responsibility to ensure all training needs are met

Provide feedback on associate's skill level while attending class along with any needs for improvement

Participate in other projects as assigned

Review and score associate's recorded calls for quality control and provide feedback

Associates are expected to perform all additional duties as assigned.

 

 

 

 

Qualifications

 

 

 

Associate's Degree in business or related field or equivalent experience.

2 years in training experience or comparable experience in public speaking, meeting facilitation, etc.

Two (2) years collections experience.

Familiar with collection techniques, call center operations and dialer call campaigns

Must have knowledge of industry collection laws and regulations including FDCPA, TCPA and CFPB

Must be able to successfully facilitate in person training in groups or individuals sessions

Must be able to adapt training curriculum based on associates' needs

Excellent organizational skills

Excellent verbal and written communication skills

Ability to work effectively in a fast-paced environment

Ability to work well independently and within a team setting

Flexible enough to thrive in a continually changing environment

Possess creativity and the ability to think outside the box

Proficient knowledge of Microsoft applications including Excel, Word, and PowerPoint.

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

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EOE/M/F/V/D