Location: [Clarksdale, Mississippi]
Job Type: Part-Time
Reports To: Shop Manager / Owner

Job Summary:

We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative and Delivery Driver. This dual-role position involves assisting customers in-store and over the phone, preparing floral orders, and delivering arrangements promptly and safely to customers throughout the local area.

Key Responsibilities:

Customer Service:

• Greet and assist walk-in customers with floral selections and purchases.


• Answer phone calls, take orders, and provide product information.


• Process payments and maintain accurate sales records.


• Maintain a clean and welcoming store environment.


• Assist with floral arrangement preparation and packaging as needed.

Delivery Driving:

• Must have own, reliable transportation to deliver arrangements. 


• Safely deliver floral arrangements to homes, businesses, hospitals, and event venues.


• Ensure timely and accurate deliveries while maintaining a professional and courteous demeanor.


• Handle delivery documentation and obtain customer signatures when required.


• Maintain the cleanliness and basic upkeep of the delivery vehicle.


• Communicate with the shop regarding delivery status and any issues encountered.

Qualifications:

• Valid driver’s license with a clean driving record.


• Excellent communication and interpersonal skills.


• Ability to lift and carry floral arrangements and packages (up to 20 lbs).


• Comfortable using GPS and navigating local routes.


• Previous customer service or retail experience preferred.


• Floral industry experience is a plus but not required.

Work Environment:

• Fast-paced retail setting with occasional outdoor work during deliveries.


• May require weekend and holiday availability, especially during peak seasons (Valentine’s Day, Mother’s Day, etc.).