Job Description:

Position Mission: To achieve maximum market penetration, to drive store growth, and to increase sales and profitability by creating a superior customer experience, and a culture of employee engagement. Partner with Store Manager to provide daily leadership, and establish a work experience in the company

Position Performance Measures:

Generates vision and resourcefulness

Invigorates people and careers

Fuels customer focus

Earns trust, respect and followership

Exemplifies initiative, achievement

Builds teamwork and collaborative relationships and effectiveness

Responsibilities: The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision.

Business Management:

Achieve APG mission/vision/values through execution of plans designed to engage employees, create superior customer experiences, and achieve assigned results.

Assist the Store Manager to plan workloads and assign work schedules on a daily/weekly basis.

Assist the Store Manager in managing all controllable expenses.

Customer Focus and Revenue Growth:

Assist in the development of a store team that consistently delivers high levels of customer service and business results (including providing priority delivery service).

Address customer sales/service questions quickly. Ensure that customers have a pleasant shopping experience on the phone or in the store.

Manage the store counter and related activities.

Operational Excellence and Asset Management Protection:

Assist in the preparation for Safety and Security Audits.

Ensure that proper processes and procedures are utilized to minimize inventory shrinkage.

Assure that merchandise is received and stocked in a timely and accurate manner. Ensure the sales area is stocked and displayed to create a superior customer experience by using the Store

Recovery checklist.

Working with the Store Manager to assure that all delivery vehicles are kept in working order and are maintained in such a way as to represent our company in a positive manner to both our customers and the public.

Assist Store Manager to create and maintain a safe work environment and ensure that required

HazMat training occurs in a timely fashion.

Understand, interpret, and comply with Company policies.

Ensure overall cleanliness of the store, stock room and outside areas.

People Development and Employee Engagement:

Use company resources such as FastTrack and FastStart to help develop employees.

Help create and sustain a workplace that is respectful of the individual and builds teamwork.

Demand high standards of performance.

Follow standards related to employee coaching, discipline documentation, and terminations.

Monitor and recognize both good and unacceptable performance of employees.

Build trusting and productive working relationships with others and coach employees on how to build the relationships as well.

Qualifications

Experience, Education, and Abilities:

Have a working knowledge of the accounts the store services.

High school diploma or equivalent. Technical school and/or college degree a plus.

Possesses high character and always deals fairly with both employees and customers.

Provides strong leadership to the operation to create a high-performance team via customer focus, open communication, a willingness to coach and provide feedback.

Possesses personal drive, self-motivation and initiative to accomplish company goals.

Enjoys working with people in a fast-paced setting; is competitive yet has the ability to work calmly under pressure.

Insures proper maintenance and protection of Company store facilities, equipment, inventory and other physical assets of the Company.

Possesses a willingness and ability to learn.

Possesses analytical problem-solving s kills.

Is able to work flexible hours including weekends and holidays as required by customer business needs.

Possesses an understanding of purchasing and solid negotiation skills.

Possesses strong customer relationship management skills.

Able to use the adding machines and process cash, check and credit card transactions.

Able to speak clearly and listen attentively.

Able to work on feet (stand and walk) for entire assigned work shift.

Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.

Benefits

Medical Benefits

Dental

Vision

Vacation

10 Holidays

401k

Job #629131