This Position is for a Learning Resources Support Representative with a public university located in Gulfport, MS.

Job Description: The Learning Resources Support Representative is responsible for administrative and coordinating duties relative to the purpose of the library, the learning lab, and the evening office. The Learning Resources Support Representative reports to the Assistant Dean of Learning Resources.

Job Duties:

1. Manages the Learning Lab help desk.

2. Responsible for maintaining the center’s materials, models, and technology for checkout.

3. Assists students with the setup of Learning Lab laptops for online proctored exams.

4. Compiles statistical reports, including tables, charts, and text, using spreadsheet software.

5. Creates flyers and promotional materials for the Learning Lab to promote upcoming workshops, tutoring, semester schedules, and other Learning Lab events on campus, in Canvas, and on social media.

6. Monitors, reports, and responds appropriately to student and employee learning lab needs.

7. Assists in the preparation of contracts and load sheets for LRC adjuncts and teaching adjuncts.

8. Assists with employee development approval and room reservation workflow.

9. Assists with physical Learning Lab setup for orientations, workshops, and other events.

10. Assists with creating schedules for the library and the learning lab and with monitoring the teaching schedule and academic calendar.

11. Assists students with basic technology and instructional technology questions.

12. Monitors the Learning Lab Canvas shell for student help requests and to keep hours and other information updated.

13. Performs equipment inventory for the Library and Learning Lab and prepares documentation for salvage.

14. Troubleshoots copier problems, reporting issues to the Business Office and the Assistant Dean of Learning Resources.

15. Establishes priorities, works independently, and proceeds with objectives with minimal supervision.

16. Provides customer service to faculty, staff, students, and LRC visitors, assisting them as needed.

17. Upgrades skill level through appropriate employee development, resulting in a minimum of 15 hours of EDP credits a year, as required by the college.

18. Performs other duties as assigned.

Mandatory Qualifications:

M(1)Associates Degree (or higher) from a regionally accredited institution of higher learning and three years of support experience with customer service related functions.

M(2) Proficiency with computers and office software.

M(3) Excellent communication and organization skills.

M(4) Excellent attention to detail.

Desirable Qualifications:

D(1) Bachelor’s Degree.

D(2) Experience using Banner software.

D(3) Experience with a learning management system such as Canvas.

D(4) Experience with performing annual inventory.

D(5) Experience working with students in a community college setting.

D(6) Experience in a help desk setting.

EEO Statement:

Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, color, religion, national origin, sex, pregnancy, age, or qualified disability in its programs and activities. For further information, contact the Compliance Officer P.O. Box 609, Perkinston, Mississippi, 39573, telephone number 601-528-8735, email address compliance@mgccc.edu.

The College:

The Mississippi Gulf Coast Community College District serves a four-county area with three major campuses, the Community Campus and four centers including: Perkinston Campus, Perkinston, MS; Harrison County Campus, Gulfport, MS; Jackson County Campus, Gautier, MS. Additionally, Mississippi Gulf Coast Advanced Manufacturing and Technology Center, Gulfport, MS; Keesler Center, Biloxi, MS; West Harrison Center, Long Beach, MS; and George County Center, Lucedale, MS.

State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs.

Job #628885