This is a Helpdesk Support position located in Ridgeland, MS.

Job Summary:We are seeking a compassionate and resourceful HelpDesk Support Specialist to support our Disaster Recovery Program. This role is critical in assisting individuals and organizations affected by disasters, ensuring timely and accurate communication, and guiding them through recovery processes. The ideal candidate is communicative, resilient, and thrives in high-pressure environments where clear communication and problem-solving are essential.

Key Responsibilities:
Serve as the primary point of contact for internal Stakeholders, responding to inquiries in-person as well as via phone, email, and internal ticketing system. Assist clients in hardware setup, as well as general trouble shooting for general Windows, App based support
Collaborate with internal teams (e.g., Case Managers, Field Agents, Technical Support) to ensure seamless service delivery. Escalate urgent or complex cases to appropriate personnel while maintaining ownership of the internal user experience. Monitor and report on common issues or bottlenecks in the support process to improve program efficiency.

Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred. 2–3 years of experience in Help Desk Support. Strong verbal and written communication skills, Proficiency with Microsoft Office, General Tech Support, Hardware, Password Reset ETC. Ability to work under pressure and manage emotionally sensitive situations. Detail-oriented with strong organizational and time management skills.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: 
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Job #623898