Monroe Regional Hospital (Aberdeen, MS) is a 35 bed acute care hospital that serves a total of 22 clinics in Northeast MS. The Business Office Manager plays a crucial role in overseeing the financial and administrative functions of the hospital's business office, ensuring efficient and compliant operations. This multifaceted role involves managing finances, supervising staff, optimizing administrative procedures, and maintaining strong relationships with patients and healthcare providers. The ideal candidate possesses strong organizational, communication, and leadership skills, along with a solid understanding of healthcare regulations and financial management practices.

Job Purpose:

Responsible for overseeing all functions related to on-site revenue cycle support. This includes supervising registration (inpatient, outpatient, ER), ensuring authorization compliance, scheduling, upfront collections, charge capture, and coordinating with other departments to support medically necessary services. This position serves as a liaison between billing, case management, clinical departments, and the Revenue Cycle Director.

Position Responsibilities:

* Oversee all business office operations, including admissions/registration, insurance verification, authorizations, billing support, cashiering, and collections.

* Ensure all hospital services requiring prior authorization are approved before the time of service, and that documentation is complete and compliant.

* Collaborate closely with Case Management, Utilization Review, and Clinical Department Heads to coordinate delivery of medically necessary services and ensure documentation supports medical necessity.

* Respond timely and effectively to billing staff inquiries regarding claim edits, denials, coding issues, and insurance follow-up.

* Maintain strong communication and coordination with other hospital departments and corporate revenue cycle teams.

* Supervise and train staff to ensure performance standards, regulatory compliance, and departmental goals are met.

* Develop, implement, and maintain policies and procedures to guide the business office team.

* Review daily census and unbilled reports to identify and resolve discrepancies.

* Participate in hiring, onboarding, and performance management of business office personnel.

* Conduct regular staff meetings, training sessions, and performance evaluations.

* Support quality improvement initiatives and contribute to operational and financial goals.

* Perform other duties as assigned by the Administrator/CEO or Director of Revenue Cycle Operations.

Minimum Level Qualifications

Education: High School Diploma or equivalent required. Preferred 4 year degree in Finance, Business Administration or Hospital Administration.

Experience: Minimum of 2 years of supervisory or managerial experience in a hospital or healthcare business office setting. Preferred 3-5 years experience as a Business Office Manager in a healthcare setting.

Physical Demands:

* Prolonged periods of sitting at a desk and working on a computer.
* Frequent use of hands and fingers to operate computer equipment.
* Must be able to lift up to 20 pounds occasionally.

Skills and Qualifications:

* Strong analytical and problem-solving skills.
* Excellent verbal and written communication.
* Ability to lead and motivate a diverse team.
* Detail-oriented with strong organizational skills.
* Proficiency with hospital information systems, electronic medical records (EMR), and billing software.
* Understanding of federal and state healthcare regulations, including HIPAA, EMTALA, and CMS guidelines.
* High level of discretion and professionalism.

Job Type: Full-time

Expected hours: 40 – 45 per week

Benefits:

• 401(k)


• Dental insurance


• Employee assistance program


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Vision insurance