Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality.  As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all.  

Location: Our office is located at 1214 Office Park Dr Oxford, MS 38655.  Candidates should live within a commutable distance to this site. 

Training: New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led.  This will also include on-the-job training and call shadowing.  For training, this role will be on site Monday-Thursday, with the option to work remotely on Fridays.  The hours of training are Monday – Friday, 8:00am – 5:00pm.  

Schedule: This center is open from 6:50am-8:00pm Central Monday – Friday.  Post training, employees can exercise a hybrid work model, with 1 day onsite (Tuesday) and 4 days working remotely, based on individual performance. This model could change based on business needs.  At Week 7 and after, employees could be assigned a schedule which could include coming in earlier than 8:00am, or working later than 5:00pm, but still within center hours of operation.  Adherence to working these hours is required, no exceptions.  

Basic Qualifications: 

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  High school diploma, GED or equivalent  

  
  

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  1+ years of experience in a customer service/customer support role 

  
  

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  1+ years of Tech proficiency with MS Office, heavy use of MS Teams, or Google Suite and a client management system  

  
  

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  Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail

  
  

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  Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines