Job Category: ADMINISTRATION

Requisition Number: PATIE002098

 

Full-Time

LocationsShowing 1 location

Jackson, MS 39202, USA

Job Details

Description

PATIENT FINANCIAL COUNSELOR

 

CHARACTERISTICS OF WORK:

 

The Patient Financial Counselor is responsible for proactively managing the patient responsibility portion of Accounts Receivable via the surgery schedules. This position will proactively work with patients to perform the following: benefits investigation, educate patients on their benefit plan, collect pre-payments, and monitor/collect outstanding balances to minimize outstanding accounts receivable balances.

 

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

 

Education:

 

Graduate of four-year high school or equivalent (GED).

 

Experience:

 

Two years in similar position desired.

 

MINIMUM QUALIFCATIONS:

 

Requires working knowledge of common office computer programs such as, Word, Excel, Internet

Must have complete understanding of insurance benefits

Ability to read and provide explanation of benefits form from insurance carriers

Educate patients on their individual benefit plan, company financial policy, and financial expectations.

Must be able to work independently and multitask

Communicates effectively and assertively while demonstrating empathy for patient’s individual situation

Excellent customer service skills

 

 

ESSENTIAL FUNCTIONS:

 

Maintain complete understanding of the company financial policy.

Communicate terms of financial policy to patients for full comprehension of payment expectations.

Requires expert level of knowledge in insurance benefits, coordination of benefits, insurance verification, benefits investigation, and payer network participation.

Successfully obtain estimated patient responsibility for all Mississippi Sports Medicine providers and the ambulatory surgical center.

Communicate estimated responsibility to patients and collect patient’s portion of the claim.

Collaboratively work with the billing department and front desk staff to ensure complete understanding of patient’s financial plan.

Maintain Point of Service Collections for patient outstanding balances.

Setup payment plans, within practice guidelines, for patients unable to pay balance in full.

Responsible for taking payments for Mississippi Sports Medicine and the ambulatory surgical center.

Document all patient payment arrangements and communicate to clinical staff

 

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

High School or better.