The Card Services Specialist minimizes credit union losses from fraudulent debit and credit card activity. Responsibilities include monitoring suspicious activity, processing card cancellations/reissues, managing account holds/releases, and providing timely support to members and staff.

Essential Functions:

• Responds to debit card inquiries and resolves member issues.


• Provides information and service concerning card transactions.


• Reviews card transactions for potential fraud and verifies activity with members.


• Processes debit/credit card claims, cancellations, and reissues.


• Maintains knowledge of Regulation E.


• Provides provisional credit for card disputes.


• Investigates debit card transactions.


• Handles special card requests and enters travel notes.


• Provides members with necessary forms and works daily card reports.


• Performs other duties as assigned.

Competencies:

• Solid technology and internet searching skills (Microsoft Office, financial software).


• Excellent organizational and data entry skills; ability to multitask, maintain accuracy, and meet deadlines.


• Professional interpersonal skills and customer/client focus.


• Dependability and attention to detail.


• Intermediate mathematical skills.


• Ability to understand and implement changing policies and procedures.


• Familiarity with home banking and bill paying services.

Education & Experience:

• High School Graduate or Equivalent (GED).


• 2+ years of financial operations or banking-related experience.


• 6+ months of fraud, risk, or investigations experience in banking or financial services preferred.

Compensation / Pay Rate (Up to): $15.00 - $18.00

Job #611842