This is a job description for a Customer Service Rep in Gulfport, MS.

Summary: This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Duties and Responsibilities: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system. Assesses customer need for additional products/services. Assesses customer compliance with physician orders. Answers questions and provides customer education regarding products/services. Documents calls in computerized record keeping system. Enters customer orders in computerized system. Verifies and updates demographic information such as address and telephone number in computerized records.

Requirements and Qualifications: Read and analyze documents such as patient orders. Comprehend pharmacy prescription terminology. Effectively communicate with coworkers and patients alike. Help with the training of employees. Calculate figures and amounts in reference to frequency and doses dispensed. Apply common sense understanding to carry out oral and written instructions. Education & Experience:  High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training. Computer entry Required. Must meet any licensing requirements necessary for specific location.

Equal Opportunity/Affirmative Action Employer.     

Job #611640