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Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00041193
Job Category:
Clerical and Customer Service
Organization:
Ambulatory Ortho
Location/s:
Main Campus Jackson
Job Title:
Lean Clinic Coordinator - Orthopedic Surgery - Colony Park South
Job Summary:
Coordinate UMMC clinic teams to optimize patient flow using various process improvement techniques. Works closely with department and clinic administration, clinical providers/staff, and patients. Assists with daily clinic preparation, facilitates communication, and advocates for the patient. Assists in developing and tracks metrics to improve the patient experience in clinic.
Education & Experience
Bachelor's degree in Business or related field, and one year of related experience, or equivalent combination of education/experience. Degree preferred.
Certifications, Licenses or Registration Required: N/A
Knowledge, Skills & Abilities
Knowledge of the principles and procedures for providing customer service. Verbal and written communication skills. Ability to facilitate teamwork. Knowledge of clinic processes. Organizational skills. Ability to lead and manage people.
Responsibilities
Coordinate and participate in clinic progression to improve patient throughput.
Compiles data to ensure patient's needs are met in a timely manner.
Provides support to anticipate and identify productivity problems and issues and communicate recommended solutions appropriately to leaders at all levels.
Provides assistance with the transfer of information between clinical providers.
Participates in clinic inventory and staff for daily operational needs.
Assist in the development of measurement tools to track and trend clinic operations efficiency. Monitors and report appropriate indicators for maximum productivity, efficiency, and resource utilization. Develops operational goals as needed.
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical and Environmental Demands
Requires occasional exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, frequent pushing/pulling, frequent reaching, occasional sitting, constant standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type:
Full time
FLSA Designation/Job Exempt:
No
Pay Class:
Hourly
FTE %:
100
Work Shift:
Day
Job #602734