This is a Technical Support Specialist (Night Shift)(US Remote) position.

Summary: Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualifications: 1+ years of technical support experience in a customer-facing IT service organization. Microsoft Windows OS (operating systems) support experience. Remote or virtual machine support experience a plus. Network fault monitoring dashboard experience. Experience with endpoint administration for security, patch, or backup management. Use of ServiceNow or Remedy for case and incident management. Exceptional written and verbal communication skills. Ability to remain level-headed and professional at all times.   This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Minimum of a high school diploma. 1+ year of experience in Customer Service, Call Center, or Operations support. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.â??

An Equal Opportunity Employer

Job #551953