This position is for a MedAssist with a company location in Tupelo, MS.
Summary: successfully resolve accounts. Contact patients by telephone and screen them for state, county and Federal assistance programs.
Duties and Responsibilities Include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; Essential Duties and Responsibilities: Screen patients for eligibility programs on the state and Federal levels; Identify all areas of patients’ needs and direct them to the appropriate agency for assistance; Start the application process when possible; Advise patients of the appropriate assistance program(s) to best suit their individual needs; Provide detailed instructions to patients in regard to securing all available program benefits; Advise patients of program time limitations and ensure that all deadlines are met
Complete all necessary steps in locating patients and involving the outside field staff when necessary; Obtain all necessary information from patients upon the initial contact when possible; Record thorough and accurate documentation on patient accounts in the CUBS system; All documentation in the CUBS system should be clear and concise; Maintain a positive relationship with patients throughout the entire application process; Assess the status and progress of applications; Contact government agencies when necessary; Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
Requirements and Qualifications Include: High school diploma or equivalent is required; prefer previous customer service/call center experience; Prefer previous experience with medical coding or billing; Proficient PC knowledge and the ability to type 30-40 wpm; Ability to effectively work and communicate with coworkers, patients, and outside agencies; ability to present oneself in a courteous and professional manner at all times; Ability to stay on task with little or no management supervision; Demonstrate initiative and creativity in fulfilling job responsibilities; Excellent organization skills; Ability to prioritize multiple tasks in a busy work environment; Reliability of task completion and follow-up.